This training introduces strategies to create a culture and climate that welcomes families in schools and district offices that focuses on providing professional customer service where guests feel valued, respected, and enhances family engagement.Objectives: Creates a school climate and culture that welcomes families and guests; introduce strategies to create successful school partnerships, provides communication techniques to enhance communication between schools and families, introduce methods to be incorporated in School Improvement Plans that will increase family engagement, recognize and provide strategies to overcome barriers to family engagement.